Canva Premium – User Agreement
Thank you for choosing our Canva Premium subscription. By completing your purchase, you confirm that you understand and accept the following conditions of service.
1. Service Duration
- Your subscription grants you 12 months of Canva Premium access, beginning on the activation date.
- The subscription term is fixed. Extensions or renewals are only available through a new agreement.
- Once the period ends, access automatically expires.
2. Access & Login Details
- You will receive login information in the format Email:Password.
- Entry into the account is only possible using Google login (Gmail authentication).
- Users must take care to input the provided details correctly. Errors caused by incorrect entry are not covered under support.
3. Verification & Disputes
- Customers must screen-record the entire process starting from the purchase until successful login.
- This recording is the only accepted evidence for troubleshooting or claims.
- If a claim is made without a valid video recording, it will be dismissed, and the order will be treated as completed successfully.
4. Usage Restrictions
- For the first 10 days after receiving your account, you may not change the password, email region, or other key settings.
- Any changes made against these instructions could trigger Canva’s security measures, resulting in suspension or loss of access.
- We cannot be held responsible for account issues arising from unauthorized modifications.
5. Account Revocation Policy
- Canva reserves the right to revoke or disable accounts under their internal policies.
- Should this occur, we are unable to issue refunds or replacements, as such decisions are entirely outside of our control.
6. Wave Suspensions
- If Canva enforces a large-scale cancellation of accounts (commonly known as a wave ban), affected accounts will not be compensated or replaced.
- Buyers should be aware of this possibility before subscribing.
7. Issue Reporting Window
- Any technical issues (login failure, incorrect credentials, etc.) must be reported within 12 hours of receiving your account details.
- Reports made after this timeframe will not be accepted, and the service will be considered delivered in full.
8. Agreement to Conditions
- Purchasing a subscription indicates your full acceptance of these terms.
- Failure to comply with the outlined rules automatically voids eligibility for refunds, replacements, or further support.
- We may revise or update these terms at any time, and continued use of the service means you agree to the most recent version.
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